Understanding the Patients’ Usage of Contactless Healthcare Services: Evidence from the Post-COVID-19 Era

This study aims to investigate patients’ behavioral intention toward the adoption of contactless healthcare applications in the post- COVID-19 pandemic era. Therefore, the study model extends the unified theory of acceptance and use of technology (UTAUT) with the task technology fit (TTF) model, personal innovativeness, and avoidance of personal interaction to determine patients’ intention to adopt contactless healthcare applications for medical purposes. A research questionnaire was conducted on Jordanian citizens in a voluntary environment. In response, 383 valid questionnaires were retrieved. The study model is empirically analyzed with structural equation modeling (SEM). Findings of the structural model imply that was jointly predicted by UTAUT constructs, TTF, and API and explained substantial variance R2 78.4% in user behavior to adopt contactless healthcare applications. The current research contributes to theory by extending the UTAUT with the TTF model, API, and PI and enriching information systems literature in the context of users’ intention to adopt e-health technology. Practically, this research suggests that healthcare services providers should focus on IT fitness including internet-enabled devices and the number of facilities to operate the healthcare applications which in turn boost individual confidence towards the adoption of contactless healthcare technology. This research develops a unique model that examines user behavior towards the adoption of contactless healthcare technology to improve the healthcare industry. The findings of this research provide an answer on how to recover from COVID-19 repercussions on the healthcare sector while using such applications. Moreover, this study provides guidelines for clinical management through a virtual setting and guides health consultants, applications developers, and designers to design user-friendly applications for e-healthcare purposes. © 2022, IFIP International Federation for Information Processing.

Innovative Strategies and Efforts of Clinical Pharmacy Services During and After COVID-19 Epidemic: Experience from Shanghai Children's Hospital.

Coronavirus disease 2019 (COVID-19), the result of infection by the SARS-CoV-2 virus, has caused a global pandemic. To respond to this outbreak rapidly and properly, clinical pharmacists in Shanghai Children's Hospital carried out innovative measures based on previous artificial intelligence experiences, such as using service robots for contactless drug delivery between Fever Clinic and Pharmacy Storage, providing telemedicine counseling on specific platforms and offering multimedia health education. With good control of the pandemic in Shanghai, these contactless services have been retained and expanded at the patients' request. The aim of this article is to share our strategies and efforts with peers who are fighting against COVID-19 in other countries and regions.

Opportunities and challenges for contactless healthcare services in the post-COVID-19 Era.

This study examines the opportunities and challenges involved with contactless healthcare services in the post-COVID-19 pandemic era. First, we reviewed the literature to analyze contactless or contact-free healthcare services that have been utilized in pre-and during the COVID-19 pandemic periods. Then, we interviewed medical experts and hospital administrators to gain knowledge about how healthcare providers are currently working to mitigate the spread of COVID and preparing for the post-pandemic period. Thus, we analyzed the evolution and utilization of contactless services during the three different time periods: pre-, during-, and post-COVID-19. The results indicated that in the post-COVID-19 era, a new normal of hybrid healthcare services would emerge. While some of the contactless services that have been practiced during the pandemic may revert to the traditional face-to-face services, those innovative contactless healthcare services that have been proven effective during the pandemic would be practiced or even advanced in the post-pandemic period due to the accelerating technological developments. This study suggests many potential opportunities and daunting challenges for healthcare institutions, policymakers, and consumers regarding the implementation of contactless services in the post-COVID-19 era.

A change of perceived innovativeness for contactless food delivery services using drones after the outbreak of COVID-19.

This study aims to identify how behavioral intentions are formed in the context of drone food delivery services using the moderating role before and after the outbreak of COVID-19. A conceptual model including eight hypotheses was developed and tested based on the data of two consumer samples, one collected before and the other after the outbreak of COVID-19. The data analysis results showed that perceived innovativeness positively affects attitude. In addition, the attitude, the subjective norm, and perceived behavioral control have a positive influence on behavioral intentions. Lastly, the outbreak of COVID-19 played a moderating role in the relationship between the attitude and behavioral intentions.